Event Photo Stream FAQs

Your MMS number is assigned after payment and appears on your event page once it is ready. It is active for receiving posts from 2 hours before your live stream start time until 24 hours after it ends.

When you create your live stream you can choose the channels to receive posts (MMS, QR Guest Upload). After you create your live stream you will have access to your exact posting instructions, typically this will look like:

MMS: MMS photos and videos to a number we assign for events in US/CA
QR Guest Upload: Scan the event upload QR code or open your Guest Upload page

It can be a good idea to share these instructions with your event participants ahead of time. A lot of live events who use our product will print out instruction cards with these details and leave them on tables for guests to easily access. Every package includes printable PDF instruction cards in Letter, A4 and 4 × 6 formats from your event management page - these include your event details, posting instructions and QR codes for easy guest access.

But this is definitely not required, these instructions will also rotate across the bottom of your live stream page, so event participants will also be able to easily see them during your entire live stream and know where to send their posts to.

We don't provide any physical equipment or hardware, you will need to display the live stream on your own device. You don't need much though, just an internet connected device such as a laptop or tablet which can be used to display the live stream on any projector or bigger screen. As the live stream is just a unique page on our website that we create for your event, just open it in any browser (we recommend Google Chrome) and display it on any screen, it's that easy!

Check out our setup instructions for detailed guidance on displaying your live stream.

There is no app to download! Just use our website to set-up and display your live stream. PhotoStream.Live is designed to make it super easy to post photos and videos without downloading an app. Your event participants can easily share photos and videos via MMS or QR Guest Upload.

You can create a live stream to run in any country! Please note that MMS numbers are only available for events in Canada and United States. Every country has access to QR Guest Upload, for receiving posts.

After you sign-up and create a live stream for your event you will have access to your live stream posting instructions. It can be a good idea to share these ahead of your event with guests. You can download event-specific Letter, A4 or 4 × 6 PDF instruction cards to display at your event, or guests can scan the QR codes on these cards to access instructions. During your live stream, these instructions will also rotate across the bottom of the live stream page. These instructions will include your MMS number, and QR Guest Upload details.

Yes. You can review and manage posts during and after your event, archive posts you do not want shown and restore them later. Your shareable gallery remains hidden until you choose to make it viewable, and you can download a ZIP file containing all shared photos, videos and GIFs.

Yes! Short videos and animated GIFs can be sent to your event live stream. Try out our free demo to try it out for yourself.

Photos, videos and animated GIFs can be posted to your event live stream. Each posting channel has restrictions and limitations for exactly what can be posted which is outlined here: detailed limitations of each channel.

The short answer is typically within a few minutes and most of the time within a minute or two. But this depends on many factors, including your internet connectivity used to display the live stream, processing time of our service providers and a number of other factors. If you are running AI moderation then this will add some delay to new posts appearing on the live stream. As live posts arrive to the live stream they are queued and pushed to your live stream every 3 seconds, this is to ensure a flood of live images arriving at the same time doesn't crowd the screen.

Note that some channels have limitations on posting, see detailed information about limitations for each channel.

With the Complete package, you have two options to control content posted to the live stream: AI moderation and manual moderation. If you are using AI moderation, each post is checked for explicit content through Amazon's AI service and Google's AI service. Any posts that are potentially not appropriate will be put into a manual moderation queue, to be approved before they appear on your live stream. Please note that this is not a 100% reliable method. AI moderation will also filter some legitimate posts as well (false positives) that will need to be manually moderated.

The other option is to run manual moderation, where you or someone else on your account will need to manually approve each post before it appears on the live stream. If you need to be absolutely certain about which posts make it to the live stream please select this option.

For posts that are already live, you can archive anything you no longer want shown and restore it later without permanently deleting it.

Unfortunately we can't guaruntee live support during your event. We are sure you won't need any help, our product is designed to be very easy to use! Just create a live stream and use the link in your account to display the live photo stream. That's it! Everything else will work automatically, guests will see instructions on how to post rotating at the bottom of your live stream.

For help with displaying your live stream, see our setup instructions.

We are of course available to answer any questions you may have before your event, just reach out to us at contact@photostream.live.

We offer two packages: Standard for USD $49 (3 day max live stream, 30 days photo retention) and Complete for USD $89 (10 day max live stream, 1 year photo retention). The Complete package includes additional features like AI moderation, manual moderation and stream branding (custom stream title, instruction message, logo, background and accent color). Both packages include unlimited participants and uploads, a dedicated MMS number¹, QR Guest Upload controls, printable guest instructions, live stream controls, posting insights, gallery sharing and media download.

Started on Standard and changed your mind? You can upgrade an event to Complete yourself from your events dashboard or its Setup page, any time up until setup locks 24 hours before your event starts. You pay only the difference between the two package prices and the extra features switch on immediately.

QR Guest Upload gives your event a dedicated browser upload page. Guests can scan your event QR code and upload photos or videos directly from their phone without downloading an app. As the host, you can leave access open, require a password or require email verification. You can also collect guest names, set optional posting limits and choose whether guest captions appear on the live stream.

Every package lets you set the starting photo layout, image sizing, rotation order and timing, post details, instruction footer and how the guest upload QR code appears. Viewers can also make per-screen display adjustments from the live stream. With the Complete package, you can additionally customize the stream title, instruction message, logo, background and accent color.

Your event posting insights show total and live posts, archived posts, videos, captions, contributor activity, posting activity over time, channel usage and media types. You can also export the posting history as a CSV file when you need the underlying event record.

Yes! You can upload all your special memory photos before the event. During the live stream, these photos will cycle through with the live images, creating a beautiful mix of memories and real-time moments.