Report a Photo or Video

Anyone can ask us to remove a photo or video from a PhotoStream.Live event. You do not need an account, and you do not need to have been at the event.

How to report

Email contact@photostream.live with the subject line Content report and tell us:

1. Where it is. The event's name, or a link to its gallery, live stream or upload page, and anything that helps us find it: when it was posted, who posted it, or a description of what it shows.
2. What the problem is. For example: it is an intimate image shared without consent, it shows you or your child and you want it removed, it is abusive or illegal, or it infringes your copyright.
3. Who you are. Your name and how to reach you, and whether you are the person shown, their parent or guardian, someone acting for them, or the copyright owner.

Please do not send us a copy of an intimate image. A description and where it appears is enough.

Intimate images shared without consent

If the photo or video is an intimate or sexual image of you, including one that has been altered or generated to look like you, that was shared without your consent, you or someone you authorise can ask us to remove it. Include in your email:

• the information above so that we can find it;
• a short statement that you believe in good faith the image was shared without the consent of the person shown; and
• your name typed at the end of the email as your signature, and contact details.

We will remove it, and any identical copies we can find on PhotoStream, within 48 hours of receiving a valid request. That includes copies in the event's gallery and in downloads prepared for the host.

Other reports

For every other kind of report we will reply within 5 business days. Where content breaks our rules or the law we will remove it. For other requests, such as a photo you appear in and would rather was not shared, we will take it down or raise it with the event's host. We will tell you what we did.

Copyright

If you believe a photo or video infringes your copyright, also include:

• a description of the work you own;
• a statement that you believe in good faith the use is not authorised by you, your agent or the law;
• a statement that the information in your notice is accurate and, under penalty of perjury, that you are the owner or are authorised to act for the owner; and
• your name typed as your signature.

We remove infringing content and close the accounts of people who infringe repeatedly.

What we can and cannot do

We can remove content from the event's live stream, gallery and downloads on PhotoStream. We cannot recall copies that other people have already downloaded or shared elsewhere. All of an event's photos and videos are deleted automatically at the end of the event's media period.

More help

• In Australia, the eSafety Commissioner can help with image-based abuse and serious online abuse: esafety.gov.au/report.
• StopNCII.org helps adults stop intimate images being shared across participating platforms.
• If you are under 18, Take It Down from the US National Center for Missing & Exploited Children can help.

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Mutual Information Technologies Pty Ltd (ABN 46 638 913 425), trading as PhotoStream.Live.
Level 1, 63-73 Ann Street, Surry Hills NSW 2010, Australia · contact@photostream.live